2008
May
How do we know what we want?
May 14th
Mar
The Customer Odyssey: Semantic and...
The online decision making process is a strange beast. Sometimes I’m pretty spontaneous and...
Mar 16th
Jan
Jan 1st
Is your website from Venus or Mars?
The old maxim that ‘men are from Mars and women from Venus’ has been explored in relation to the...
Jan 1st
2007
Oct
The beauty of connectedness
A number of different circumstances have recently come together to make me realise the beauty in...
Oct 7th
Physicality and the poetry of online
Don Norman has recently been emphasising the importance of the physical and its return to...
Oct 7th
Sep
A time for disengagement?
There are times in the hectic world of digital media when I crave disengagement and I strive for...
Sep 1st
Aug
Death of a comrade
This morning Dave Hallsworth died aged 78. My thoughts are with his wife Elsie and their family. It...
Aug 30th
Aug 10th
Tony Wilson RIP
Tony Wilson died today. I met the guy a couple of times, on the second occasion he was chairing a...
Aug 10th
Jul
The value of the last mile, “what does...
Vilfredo Pareto’s principle, otherwise known as the 80/20 rule*, is one of those ideas that just...
Jul 20th
Jun
Mini-poll: Will Facebook rule the...
Jun 22nd
My Facebook Dilema
Mmmm. Facebook. By the time you read this you’ve probably already read the articles talking about...
Jun 21st
May
10 Tips for Online Persuasion
May 9th
If you want to improve, be content to be thought foolish and...
— Epictetus
May 8th
Apr
Watch
Alarm Clocking from Captology.tv
Apr 15th
Do you set your Alarm Clock for Online...
How do you start to develop a relationship with a customer who ordinarily might only visit you and...
Apr 15th
Do you WILF?
I certainly know that I do. WILF is an acronym for ‘What was I looking for?’ (It’s...
Apr 14th
Podcast: Persuasive Solutions for...
Persuasion is one of the most important constituents of any online engagement strategy. This is a...
Apr 14th
Avoiding Trade-offs in a Persuasion...
Recently I’ve been following a debate kicked off by Don Norman on the value (or lack of value)...
Apr 9th
Employee engagement podcast
Apr 4th
Apr 1st
Designing real experience
I’ve just caught the end of a TV programme called War Stories on BBC4. It included a talking...
Apr 1st
Mar
Adobe does engagement
Mar 31st
Photos make websites more credible
Mar 30th
Partnering for the Future roundtable group - left to...
Mar 30th
Microsoft: Partnering for the Future
I’ve just come back from a roundtable at Microsoft’s Cambridge Research Centre where I...
Mar 30th
Repeated interactions that strengthen the emotional,...
— My definition of Customer...
Mar 29th
www.loopstatic.com
Mar 29th